Esperanza Kennels

                              Buying a Puppy

 

    When you buy a puppy from us, you are getting a life long commitment to help and support you in your addition to your family.  We always welcome updates and pictures but we leave the amount of involvement up to each individual person.  You are not obligated to contact us again however, we are here if you want to. 

    Before a puppy leaves our place, we make sure that he is completely healthy as determined by a complete puppy vet check.  They check eyes, ears, heart, knees, teeth, lungs, coat, etc. to make sure they are in top condition.  We make up our own personalized health record which has a picture of your puppy and date of birth and areas to keep track of a lifetime of health checks, immunizations, and preventative medicine records.  The puppies receive their first shots - the vet record will show the immunization date for the first shots, which shots were given, and when the next shots are due.  The puppies have been dewormed several times before they leave and we routinely apply Revolution (please see section on Preventative Medicine) - this prevents the puppy for one month from acquiring external parasites such as ticks, fleas, lice, & mites. 

    We give a written receipt that shows our Business Number (GST number) - GST is included in the prices shown. We go over our Health Contract and Genetic Guarantee with you and make sure that the areas that the vet wants stressed are well understood so you can protect your puppy to the best of your ability.  The health contract is shown below so you can look it over.   

    We also have a personalized booklet that goes with each puppy.  In it, it has pictures and descriptions of the puppy's family, tips on training, information on preventative medicine and immunizations, puppy behaviours, what you need to know bringing home a puppy and many websites I like to visit for help and information. 

    The puppy also takes his blankie and teddy home to help in the transition period - a few familiar smells from home to help the homesickness.  We send a bag of puppy food along so that the puppy can stay on the same food or, if you choose to change his food, it can be gradually changed in order to avoid or reduce the indigestion of changing foods. 

    Any information, such as birth date, immunization dates, name of food, name of parents etc., is all written down on either the vet record, receipt or book (and sometimes in all three places). 

                     Health Contract

1.      Deposits  -  A non-refundable deposit is required to hold any animal. Deposits will not be refunded because you’ve changed your mind or found a puppy somewhere else.

a.       Full payment is required before any puppy leaves the premises.

b.      Payment can be made by certified cheque, money order, email transfer or cash.

c.       We strongly suggest that you pick up the puppy from us yourself. If this is not possible we must receive funds to cover shipping and crate expenses two weeks prior to the shipping date.

d.      In the unlikely event that the animal dies, in our care, before you are able to pick it up it will be replaced or a refund of your deposit given.

e.       In the event that a puppy is injured in our care, before Buyer takes possession of it, Buyer has the option of selecting a replacement puppy or a refund.  If Buyer decides to take puppy the warranty in 2(b) applies.

2.      Warranty

a.       Your New Puppy is sold guaranteed healthy at time of purchase. We do our best to assure that the best of care has been taken and expect you to follow up with all necessary Veterinary care for your new Puppy.  Buyer agrees to have the puppy/dog examined by a licensed veterinarian within 48 hours (not including Sundays or Holidays) of receipt of the animal.  Failure to do so nullifies this warranty.   If the puppy/dog is determined to be in poor health, as evidenced by a veterinarian’s statement, Buyer can elect to keep the puppy/dog, assuming all costs for its care, or may return the puppy/dog for a full refund upon Seller’s receipt of the veterinarian’s statement regarding the puppy’s health.  If your new puppy has any health issues that arise within 72 hours of purchase of your puppy regarding health, the Puppy must be “Returned” to me immediately and I will be responsible for the care/costs of the Puppy once it has been returned. I will contact you when your puppy is well and you may return and receive your puppy.

b.      Seller makes no guarantee regarding loss of the puppy/dog because of accidental death, theft, sickness, etc., or any other loss beyond the seller’s control.  This includes diseases for which your puppy has been vaccinated for.  It is highly recommended that your puppy not be exposed to other dogs until its third set of shots is given at approximately 16 weeks of age.  INITIALS _______

c.       If the dog develops any congenital or genetic defect which will inhibit the pup from being a quality companion dog within 12 (twelve) months from the date of birth, Buyer may return the dog to the Seller (at Buyer’s expense) for a replacement puppy of equal value.

a.      Seller does not Guarantee Patella’s OR retained puppy teeth .These are Toy size dogs and it is a common problem.  INITALS_______

d.      Seller reserves the right to have a second veterinarian of her choice evaluate the dog’s condition before the warranty will be honoured.  Buyer may elect to keep the dog, in which case Buyer promptly agrees to spay/neuter the dog, providing a copy of the veterinarian’s spay/neuter certificate to the Seller.  Under no conditions and at no time during the life of the dog will seller pay or assist in paying veterinary expenses after the dog is purchased, including any such expenses directly or indirectly related to any inheritable/genetic defects.

e.       Should one of our puppies/dogs need to be replaced, we require a letter from your vet on his/her letterhead stating the exact nature of the problem.  If our vet concurs, we will replace your puppy/dog with a puppy/dog of equal value as soon as one is available.  We will not cover any expenses that the new owner (you) has paid in regards to this dog.  We will not pay for return shipment of the puppy/dog.  We must have the puppy/dog shipped back to us in order to send you a replacement.  If your puppy has died, we require an autopsy to discover the cause of death and all findings sent to us. Under no circumstances will a refund of any monies be given with regards to care, veterinary costs or initial costs of the puppy; our guarantee is for a replacement puppy only.

f.        Your puppy most likely will develop stress – related diarrhea for the first week.  This is common and easily treated.  Watch for activity level and eating habits to determine a problem.                   INTIALS ____________

g.       We do not guarantee against stress induced Giardia or Coccidia as these can live in local water supplies and are easily treated.   INITIALS ______________

h.       The breeder makes no guarantee regarding the puppy becoming hypoglycemic as a result of not eating. This is a management problem and we have given information on how to manage it.   INITALS ___________

i.         Your new Puppy has been eating a quality puppy food.  We recommend that your puppy stay on puppy food until at least 1 year of age. Changes of diet often cause diarrhea and illness in young puppies.  We send a sample of the puppy food they are on.  This way, a gradual transition can be made to a food of the clients’ choice.

3.      We do not guarantee adult size or colour.  As behaviours are learned, we do not guarantee them.  You are buying a pet puppy.

4.      We do not require that puppies be spayed/neutered but do encourage this as it makes for a healthier dog. You are buying a pet puppy. If you breed this puppy this warranty is void. INITIALS ______

5.      You agree to provide appropriate vet care for the life of the dog, which should include a once a year health check and all shots.  Failure to give puppy all sets of shots (3) will void this warranty. INITIALS _______

6.      If at any time in the life of this dog, Buyer is unable or unwilling to keep the dog, Seller may assist Buyer in finding a new home for the dog.  Seller makes no guarantees regarding finding a new home for the dog, but will do its best to assist the Buyer with finding a new home.

7.      We offer continuing support to you during the lifetime of your dog. Contact us anytime for your questions and concerns. We hold a special place in our hearts for our pups and we want to know how they are doing. We gladly receive and encourage updates and family pictures.

 

I have read and understood the contents of this agreement.

 

_____________________________________________

_________________________________

(signature of breeder)

DATE

 

_____________________________________________

_________________________________

(signature of purchaser)

DATE

 

Please feel free to contact us at any time with questions, concerns or comments.  We will be more than happy to help you with whatever you may need assistance with.  We want you and your puppy/dog to be happy together and form a bond that will last for many years.